It is easy to update your DesiBaqala account and view your orders any time through ‘My Account’. ‘My Account’ allows you complete control over your transactions on DesiBaqala such as Manage/edit your personal data like address, phone numbers, Change your password, Track the status of your orders

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail, you will be provided with a unique Order ID (eg. 771), a listing of the item(s) you have ordered. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Unfortunately, products listed as ‘Out of Stock’ are not available for sale.

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the DesiBaqala marketplace, where different sellers compete for your order.

You can shop on DesiBaqala by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own DesiBaqala account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a Wishlist. You will also be able to rate/review products and sellers.

Giftwrap option is only available for items listed by select sellers. Giftwrap is chargeable @QAR:5/- per order. Cash-on-Delivery orders cannot be gift wrapped. Larger items such as televisions & refrigerators cannot be gift wrapped. If required gift wrapping, kindly mark the same during the check-out process where the option available for ‘mark notes’, if any

We have only one option for the payment collection is Cash/Card on Delivery.

There are NO hidden charges when you make a purchase on DesiBaqala. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy, if stated.

Cash/Card Payment on Delivery (C-o-D) method, you can pay in cash/card at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. E-Gift Vouchers or store credit cannot be used during the time of delivery of C-o-D orders Note: E-Gift Vouchers or store credit available, should be redeemed during the check-out process on website.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Cash/Card on Delivery”. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash/card-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions: Cash/card-only the payment mode at the time of delivery (Shipping and billing addresses should be the same) Cash/card-only the payment mode is not possible when the shipping and billing addresses are different (gift items purchased) or for custom made product.

You can review the status of your orders and other related information in the ‘My Account’ section. In the My Account page, click on the ‘Order History’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

Payment Pending: Your order has been processed/out for delivery and we are waiting for confirm the delivery and payment collection. Paid: Your order has been delivered and payment has been received or advance payment received against your custom-made/gift order Refunded: Your order has been cancelled and the payment been refunded to you Fulfilled: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. Partial: Your order has been partially shipped by the seller and is on its way to the location specified by you for delivery. The remaining products is not yet shipped by the seller (Sometimes, if the products ordered by you from different sellers, it will be delivered separately) Unfulfilled: Your order is not yet shipped by the seller.

You can Easily Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order confirmation mail. Following are the five rules for order cancellation: Cash on Delivery Orders can be cancelled at any time before processing shipment (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment). Paid Orders can be cancelled before processing shipment, full amount will be refunded to customer account (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment). Order cancel request raised after the above stipulated time (shipment processed and out for delivery), order will be cancelled and we will charge the reasonable packing/shipping charges. After order confirmation, if the item has to be changed in color and size it can be done within 1 hour (before the order processed) by replying to our order confirmation mail (change will be depending upon the availability). For customized products, the option of cancellation is not applicable upon receipt of your advance payment. Note: You will receive a cancellation confirmation mail from DesiBaqala, which should be used for your future enquiries regarding the cancellation.

We provide Free Delivery Overt 150QR Shopping and charge 10QR under  150QR Shopping.
Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers/DesiBaqala, if you shop with them for a minimum predefined value. Anyhow, at checkout page, you will be notified, if any shipping charges.

No. There are zero hidden charges when you make a purchase on DesiBaqala. List prices are final and all-inclusive, unless stated on checkout page. Delivery charges are not hidden charges and are charged extra, if applicable.

Sellers generally ship the items within the time specified on the product page (generally within Two business days). Business days exclude public holidays and Fridays. Estimated delivery time is dependent on the following factors, the seller offering the product, product’s availability with the Seller and the destination to which you want the order shipped to and geographical location of the Seller.

You have probably noticed varying estimated delivery times from sellers of the product you have purchased. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some Logistic partners and Sellers do not work on Friday and this is factored in to the delivery dates.

Whether your location can be serviced or not depends on: Legal restrictions, if any, on shipping particular products to your location In the event Buyer’s order is not serviceable (such as inside industrial plants, military base, oil rigs, access permit required area, etc.) by logistic service providers

Returns are easy! Prior to Contact us to initiate a return, please go through TRUST DEAL Policy to verify the item is returnable or not. You will receive a call explaining the process, once you have initiated a return request. Wherever possible Logistics Partner will facilitate the pick-up of the item. In case the pick-up cannot be arranged through our Logistics Partner, we will coordinate with you for available options.

As of now, DesiBaqala doesn’t deliver items internationally. But we are in the process of adding more Countries.

All deliveries are scheduled through our Preferred Logistics Provider. You will be informed by email, when the seller fulfills your order and will also be provided a tracking number, if necessary.

All items sold by sellers on DesiBaqala are delivered through preferred Logistics partners. You may be emailed with a Tracking ID for your order when the product was Shipped or you can track your order from the link available in our website home page footer link (click here)

By Return, we mean to return an item, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item and items not complied with table given in TRUST DEAL POLICY. By Replace, we mean replacing an item offered as an alternative to, and represented as being equivalent to, an originally specified item whichever you choose as per the availability of the product with us with the same brand and value. By Exchange, we mean if the replacement option is not available, we will recommend customer to choose any other item(s) available with us with same value or the customer can pay the difference amount, if any. By Refund, we mean if the replacement/exchange option is not available, we will refund to the customer to his/her bank account or will provide store credit as per customer choice. Your refund will be processed immediately and credited to your account within 5 to 7 working days from the date of approval. Please allow up to 14 working days before contacting us if you haven’t received your refund. Depending on your bank/credit card company, it may take additional 2-5 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through DesiBaqala Customer Service Team.

All products sold on DesiBaqala are brand new and 100% genuine. In case the product you received is Damaged’, Defective or Not as Described, our Returns policy has got you covered. Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange *All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page. Please check TRUST DEAL POLICY for more details.

If you’re facing any issues with a product purchased on DesiBaqala, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call to DesiBaqala. The seller will arrange for a replacement if the issue has not been resolved.

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address. During pick-up, your product will be checked for the following conditions: 1. Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. 2. Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, warranty cards, etc.), freebies and combos (if any) should be present. 3. Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. 4. Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. 5. Undamaged Packaging Product’s original packaging/box should be undamaged. The field executive/logistic partner may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

If you have received a product in a damaged or defective condition or if it is not as described, you can make use of DesiBaqala’S TRUST DEAL POLICY to get a brand new replacement at no extra cost! – Returns including all replacements/pickups are done free of cost. – In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. – We strive to ease the pickup process for you in case of returns. In some of the cases we deliver the replacement while we do the pickup. – In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our logistics partner. – In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. – Replacement is subject to availability of stock with the Seller. In case a Replacement/exchange is not available, Seller will refund the amount for the same.

Most of the Products are eligible to exchange and some products are not because of Hygienic issues. Please go through our TRUST DEAL POLICY for more clarification

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at support@desibaqala.com. You can file a dispute within 24 hours from the date of delivery. DesiBaqala mediates buyer-seller disputes on a case-by-case basis and tries to be fair to both parties as per TRUST Deal Policy

There are certain scenarios where it is difficult for us to support returns, Write to us at support@desibaqala.com in case you want to raise a dispute. DesiBaqala looks at each dispute on a case-by-case basis and tries to be fair to both parties. Return request is made outside the specified time frame Product is damaged because of use or Product is not in the same condition as you received it Specific categories like innerwear, lingerie, socks and clothing freebies Any consumable item that has been used or installed Products with tampered or missing serial numbers Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories Made-to-order/custom jewellery Fragile items, hygiene-related items For more, refer the TRUST DEAL Policy

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product in same condition as received (All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, warranty cards, etc.)

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity

We work to provide the most hassle-free online shopping experience. You are covered and your money is safe. Refunds are issued when Seller cannot provide replacement/exchange in-line with TRUST DEAL POLICY, when a dispute has been ruled in your favour, Refunds are allowed.

Once a replacement request is created comply TRUST DEAL Policy, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked-up/received. If you don’t get the return within the promised date, contact us immediately.

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We arrange for pickup through our logistic partner. Pack the item safely to ensure against damage in transit. Mention the Return ID on the package so that we can acknowledge your return. Also note down the courier tracking id for any future reference Refund/replacement will be initiated as soon as Seller receives the product from you.

Please call us to cancel your return request and we will do the needful.

Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order confirmation mail. Following are the five rules for order cancellation: Cash on Delivery Orders can be cancelled at any time before processing shipment (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment). Paid Orders can be cancelled before processing shipment, full amount will be refunded to customer account (Normally within 1 hour, all confirmed orders will be forwarded to sellers for processing the shipment). Order cancel request raised after the above stipulated time (shipment processed and out for delivery), order will be cancelled and we will charge the reasonable packing/shipping charges. After order confirmation, if the item has to be changed in color and size it can be done within 1 hour (before the order processed) by replying to our order confirmation mail (change will be depending upon the availability). For customized products, the option of cancellation is not applicable upon receipt of your advance payment. Note: You will receive a cancellation confirmation mail from DesiBaqala, which should be used for your future enquiries regarding the cancellation

You can Easily Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a cancellation request as a reply to the order confirmation mail. You will receive a cancellation confirmation mail from DesiBaqala, which should be used for your future enquiries regarding the cancellation.

Your refund will be processed immediately and credited to your account within 5 to 7 working days from the date of approval. Please allow up to 14 working days before contacting us if you haven’t received your refund. Depending on your bank/credit card company, it may take additional 2-5 business days after processing for the credited amount to show in your account. For credit card or debit card purchases, refunds will be credited to the original credit card or debit card account. If we are unable to process your refund due to an expired credit card of you, we will notify you by email and arrange for an alternative account to refund. For Cash on Delivery (COD) purchases, refunds will be managed through DesiBaqala Customer Service Team.

Product reviews on DesiBaqala are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews. It’s always better to review a product you have personally experienced. Educate your readers: Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative: Let your personality shine through, but it’s equally important to provide facts to back up your opinion. Get your facts right: Nothing is worse than inaccurate information. If you’re not really sure, research always helps. Stay concise: Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes: A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs

Customer reviews should be relevant to the product in question. The product review section on DesiBaqala is for you to share your opinion on the product, and for other customers to research better. DesiBaqala reserves the right to remove reviews that include any of the following: Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product) Service feedback, including availability, order or payment related queries HTML embedded in text References to other retailers Pricing related comments Personal information (Phone numbers, postal address, email address and others) Profane comments Inflammatory comments Copyrighted comments Plagiarized content (Any content found elsewhere on the internet, even if you’re the original author). Promotional content Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (reviews by authors, artists, publishers, manufacturers without disclosure) Reviews written for any form of compensation Reviews given using fake ids, irrelevant user email ids Asking for helpful votes Review in any language other than English/Arabic (unless there is a clear connection to the product, like a regional book or a regional music album) Feedback about errors in the product description.

Our Professional team always try out best to display our products/services with the high-quality images and provide more Informative contents to customers on website. If additional information required, please send a mail to our customer service team.

When you purchase something from our store or creating an account with our store, we collect the personal information you give us such as your name, address and email id and which will be secured under our data protection act under Privacy Policy.

In our website home page, there will be a search option for easily search to identify the products you want.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

If you have account with us, it will help you to track the order history and reports

You can use your mail id as user name. If in case if you forgot your password, kindly click the available ‘forget password’ option available in login page.

If in case, when your shipping address and payment collection address preferred as different, you may provide the billing address separately for the payment collection purpose (e.g.: purchase of gift items, industrial product’s delivery location as to your project site and payment collection preferred from your office or the advance payment against to custom made orders

Normally, upon completion of an order, an automated mail will be sent as confirmation to your order. If in case not received an email, kindly contact our customer support department to re-confirm the same. Prior to call, please check your mail junk box. (Possible reason is in most of the cases, provided e-mail id may be wrong).

While receiving the package, kindly re-confirm that, package is sealed and not tampered. Once you received the package, please open and kindly check the products are available as per your order. If any discrepancy (Refer the TRUST DEAL Policy), kindly contact us within 24 hours from the receipt of delivery to register a compliant.

Kindly apply your promotion codes in check-out page during the order process before completing the order, where the option is available.

No, it is not necessary and you can check out as a guest. If you register your account, it will help you to track the order history and reports

No. You can purchase as per your requirement.